Privacy Policy

Privacy Policy

Introduction

This is the Privacy Policy of Meadow Wood Pet Cemetery LLP. In this document, “we”, “our”, or “us” refer to Meadow Wood Pet Cemetery LLP. This Policy should be read in conjunction with our Cookie Policy. 

We are company number OC353635 registered in England and Wales. Our registered office is at Meadow Wood, Pooley Lane, Churchstow, Nr Kingsbridge, Devon, TQ7 3QR. 

For the purpose of the General Data Protection Regulations (the GDPR), the Data Controller is Meadow Wood Pet Cemetery LLP. Our nominated representative for the purpose of the Act and your point of contact for any enquiries or communications about this policy is Julie Page, our Data Protection Officer.

We have tried to make the Policy as easy to understand as possible, but please do contact us if you have any queries.
 

Your privacy is important to us

We are grateful for the trust you place in us to use your personal information responsibly. We are committed to protecting your personal data privacy, and you have a right to know how we will use it.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide us with, will be processed by us. Please note that pet owners are assumed to be over the age of 18 and we do not therefore collect personal information from children.

We will update our Privacy Policy and post updates to this page as data protection law or business practice changes.

By using our website and by providing us with your personal data, you consent to the data practices described in our policy.
 

Collection of personal information

Personal information is anything which identifies you personally whether directly (e.g. your name, title, phone number, email address, postal address) or indirectly (e.g. information about your use of our services). 

We may collect and process the following data about you:  
 

Personal information you give us

We may receive this information when you, for example:

  • complete any of the forms on our website, e.g. contact forms, application forms, enquiry forms, booking request forms, testimonial forms, newsletter or any other subscription forms, etc.
  • use Facebook Messenger or Live Chat on our website
  • post any information on our website
  • email us, phone us, or contact us in any other way, including via social media
  • request a quote / place an order / provide us with information required for invoicing 

In addition, we collect the information you give us about changes / updates to your personal information, contact preferences, etc, and when you report a problem with our website. The personally identifiable information could include, but is not restricted to: name, title, email address, telephone number, postal address (main and billing), photos for promotional purposes, financial.

Financial information we collect to deliver our service to our clients includes: the last 4 digits of card numbers, payment card expiry date, amounts collected, third party payment service provider references. Please note we do not capture or store full card details: payment is handled by our payment service provider: PayPal.


Information we collect about you

When you visit our website, we may automatically collect certain information. We use Google Analytics on our website. 

Technical Information
This is information about your computer hardware and software, such as:

  • your IP address, your login information, browser type, browser version, domain names, access times and time zone settings, browser plug-in types and versions, operating system and platform; referring website addresses. 

Information about your visit to our website, such as:

  • weblogs, length of visit, pages viewed, time on pages, flow through the website, the products or services you viewed or searched for, page response times, download errors, actions taken on the website (calls, links, downloads etc), page interaction information etc.


Other Information
We may also collect and process information about you from other sources, e.g. social media if you ask us to connect with your page / account. We may record calls for quality and training purposes.


How we use your personal information

We must have a lawful basis for processing your data – this could be:

  • Consent; Contract; Legal obligation; Vital interests; Public Task; Legitimate interests; Special category data; Criminal offence data 

We have reviewed the purposes of our processing activities and selected the most appropriate lawful basis or bases for each activity. We have checked that the processing is necessary for the relevant purpose, and are satisfied that there is no other reasonable way to achieve that purpose.

Personal information is used by us:

  • to provide our products and services to our clients in accordance with their order, agreement, contract – legal basis: contract
  • to invoice our clients – legal basis: contract
  • to notify you about changes to our products or services – legal basis: contract
  • to maintain and improve the quality of our products and services for our clients and new clients – legal basis: legitimate interests
  • to provide general statistics regarding the use of our website, in order to improve it in the future – legal basis: legitimate interests. 

We will only ever use the information you have provided for the purpose it has been collected for. For example, if you provide us with your email address for a service enquiry, we will not add your email address to a newsletter database for email marketing, without your consent. 

If you are an existing client, we use your information to provide you with information on relevant services, products and offers, given your consent. You have the right to ask us to stop contacting you for marketing purposes at any time. We do not sell, rent or lease our customer lists to third parties.
 

How we will share your data

In some instances we may use third party service providers such as agents, subcontractors and other organisations to help us provide quality, timely products and services to you. Please contact us if you would like further information. All third parties are vetted for quality. 

We may use third party software / systems in order to provide our products and services to you, e.g. booking software, quoting software, invoicing software (we use SAGE), payment gateways, donation software, email marketing software, etc. Please contact us if you would like further / more specific information on this. We will be very happy to provide it. 

In some instances, we may transfer some personal information outside of the EEA to carefully selected outside companies working with us or on our behalf for the purposes described in this Privacy Policy. We may also store personal information outside of the EEA.


Data storage and retention

If you send us an email or complete a form on our website, the information will be stored in our email system.  If you enter information onto our website, such as registration / user information, comments / posts, this information will be stored in our WordPress database.   

We retain your data for only as long as we need it to provide our products and services to you, and to fulfill any regulatory obligations. When your personal data is no longer required, we will delete it from our systems. 
 

Data security

We protect your data with various technological measures and with physical security. We also regularly test and evaluate the security of our systems with passwords, and update safeguards and appropriate.

Our staff are trained in the importance of security and privacy and we treat breaches of confidentiality and privacy as disicplinary matters.

Our website is protected by an SSL certificate. When installed on a web server, an SSL certificate activates the padlock and the https protocol and allows secure connections from a web server to a browser. (Typically, SSL is used to secure credit card transactions, data transfer and logins.) 

We also have security plugins installed on our website carrying out regular monitoring and providing protection e.g. from unauthorised login attempts.


Your rights regarding your personal data

Under the GDPR (General Data Protection Regulation) you have the following rights:

  • Right to be informed – about the collection and use of your personal data, as given in this Policy & our Cookie Policy
  • Right of access – to your personal data – please contact us
  • Right of rectification – we are obliged to correct or update your details – please contact us
  • Right to erasure – you have the right to ask us to delete your personal data – also known as the “right to be forgotten”
  • Right to restrict processing you have the right to request that we restrict or supress the processing of your data – please contact us
  • Right to data portability – you have the right to obtain and reuse your personal data for your own purposes – please contact us
  • Right to object – you can object to us processing your personal data in some circumstances; you have the absolute right to stop your data being used for direct marketing
  • Rights related to automated decision making including profiling – we do not use this
     

Links to other websites

Our website may contain links to other websites. This Privacy Policy does not apply to these websites. We encourage you to read their Privacy and Cookie Policies. We do not accept any liability or responsibility for the ways in which these other websites use your data – this remains at your own risk.
 

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page.


Contact
Please don’t hesitate to contact us with any enquiries about our Privacy Policy through our usual contact methods. If you are unhappy with our use of your data, please contact us in the first instance so that we can work with you to rectify the matter. You also have the right to make a complaint to the Information Commissioner’s Office, which supervises data protection in the UK.

Published: 24 May 2018